Vehicle Receptionist / Customer Service Advisor

Vehicle Receptionist / Customer Service Advisor

Location: Durham

Full Time/Permanent
Hourly rate to be agreed dependant on experience

Are you a future Nationwider?

About Us

Nationwide is one of Europe’s largest accident repair networks with 120+ bodyshops, Mobile Repair, Glazing and Accident Management services.Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world’s most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach.

With our ongoing investment in cutting edge technologies, new state of the art sites and new products, Nationwide is able to stay ahead of the game and provide the quality and excellence our customers’ deserve.

Nationwide’s ultimate aim is to be considered the best company to do business with, to work for and to continue to deliver a world class service. We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team.

Why work for us?

We have over 4000 team members who are all #NationwiderAndProud and we offer:

One Nationwide, One Team Culture
Career Development
Competitive Annual Leave Package

Competitive Salary plus bonus
IMI (ATA) Accreditation Support
Mobile telephone discount scheme

Workplace Pension
Training through Nationwide Academy
Car Scheme

Life Assurance
Child Care Vouchers
My Nationwide Rewards offering retail/gym and cinema discounts

Employee Assistance Programme

The Role:

Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary

Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer

On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies

Arrange the booking of courtesy cars for customer use

Crucial to our success is our people and our ethos of ‘One Nationwide, One Team’ reflects the importance we place on this. Our teams are up-skilled, reaccredited and developed through our Academy to deliver an exceptional customer experience from start to finish. We make sure all of our team members are experts in their fields, unlocking their full potential through career development and continue to lead our peers in the automotive industry.

You will demonstrate:

Enthusiasm to join our team. We are One Nationwide, One Team.

Strong communication skills for customer service and team communication.

IT Literate

Problem solving within the role parameters, understand when to escalate problems

Sales Skills: able to identify and fully support development of retail sales opportunities

You will ideally have:

Experience working in fast paced role

Experience/knowledge in the automotive industry, be that dealership, accident repair, or sales

Extensive customer service and administration experience

Follow us on LinkedIn and Facebook to see our latest news, events and other job opportunities
#WeFixYourCareer #OneNationwideOneTeam #NationwiderAndProud

How to Apply?

C.V & Covering Letter
Thomas Price

Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. Please ensure you have this information available.

Nationwide is an equal opportunities employer. Nationwide is committed to a policy of equal opportunity in its recruitment practices and opposes all forms of unlawful or unfair discrimination, direct or indirect – to ensure that no registering applicant is less fairly treated in any situation because of age, sexual orientation, disability, gender, marital status, race or religious beliefs or any other condition not relevant to the performance of the job and secondly, to ensure that our clients are offered the best candidates available in terms of skills, experience and approach

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