This is an exciting opportunity to join one of the UK’s leading Financial Institutions as a Customer Service Consultant on a temporary basis in Swindon
Rate of Pay: £8.79 per hour
Contract Length: 13 weeks (1 weeks’ training 9:00am – 5:00pm Monday – Friday)
Hours: Fixed Shifts: Monday – Friday 8am – 4pm
Overview of the role: Speaking to Nationwide’s customers on the telephone requires an exceptional level of service, as you will be helping customers within the lost and stolen department. You will be required to ensure that every customer interaction has a positive outcome – so making sure you do the right thing for our customers is paramount to the client’s success. Whether you’re supplying them with updates or processing a lost/stolen request, you’ll need to think about the bigger picture for customers and how you can help them more. It’s a challenging but supportive environment and we will provide you with all the training you’ll need to.
Describe an ideal candidate: Cultures/Values: Confident, willingness to learn, process driven. Competencies: Excellent verbal and written communication skills, ability to make & explain decisions clearly, computer literate.
Experience: Customer service experience is desirable.
What are the top three things that you need to have?
Clear verbal & written communication skills.
Ability to work in a fast paced environment
To be considered for this exciting position, please email your CV in the first instance.
Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.
Consultant: Kate Unwin
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.
Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance.
Your CV will be kept on file and you will be considered for future vacancies that match your skills.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer